Truax Mortgage Consulting ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. Mortgage loans referenced on this site are arranged and originated through West Capital Lending.
1Information We Collect
We collect information in two ways — what you give us directly, and what is gathered automatically when you use our site.
Information you provide
When you complete a form, request a quote, start a loan inquiry, book a consultation, or otherwise reach out, you may give us:
- Contact details such as your name, email address, phone number, and mailing address;
- Financial and loan-related information you choose to share, such as the property you're interested in, loan purpose, employment type, or estimated income — provided so we can help you explore loan options;
- Any messages, notes, or documents you send us.
Information collected automatically
Like most websites, we may automatically collect technical data through cookies and similar technologies — including your IP address, browser type, device information, pages viewed, and how you arrived at our site. This helps us understand site performance and improve your experience.
2How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the loan guidance and services you request;
- Match you with suitable loan programs across our wholesale lending partners and help you compare options;
- Communicate with you by phone, email, or text about your inquiry, application, or appointment;
- Send you updates, rate information, or marketing communications you've agreed to receive (you can opt out anytime);
- Operate, maintain, and improve our website;
- Comply with legal, regulatory, and lending requirements.
3Text Messaging & Call Consent
SMS / Phone Communications
By providing your phone number and opting in through one of our forms, you consent to receive phone calls and text (SMS) messages from Truax Mortgage Consulting and West Capital Lending — including messages sent using automated technology — regarding your loan inquiry, application status, appointments, and related follow-up.
Message frequency varies. Message and data rates may apply. Consent to receive marketing texts is not a condition of any loan, service, or purchase. You can opt out at any time by replying STOP to any text message, and reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.
We do not sell or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their own marketing purposes.
4How We Share Information
We do not sell your personal information. We share it only as needed to serve you and run our business, including with:
- Lenders and lending partners — including West Capital Lending and the wholesale lenders we work with — to evaluate and arrange loan options for you;
- Service providers who help us operate, such as our customer-management and communications platform, scheduling tools, and analytics providers, who are permitted to use your data only to provide services to us;
- Legal and regulatory authorities when required by law, subpoena, or to protect our rights and safety.
5Cookies & Tracking
We use cookies and similar tools to keep the site working properly, remember preferences, and measure traffic. You can control cookies through your browser settings; disabling them may affect how parts of the site function.
6Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security. Please avoid sending sensitive financial details (such as full account or Social Security numbers) through unsecured email or web forms.
7Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you rights regarding your personal information, including the right to:
- Know what personal information we collect, use, and disclose;
- Request access to or a copy of that information;
- Request correction of inaccurate information;
- Request deletion of your information, subject to legal exceptions;
- Opt out of the "sale" or "sharing" of your information — note that we do not sell your personal information.
To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising them. Because mortgage activity is also governed by federal financial-privacy law (the Gramm-Leach-Bliley Act), some financial information you provide may be handled under separate privacy notices provided to you during the loan process.
8Third-Party Links
Our site may link to lender portals, review platforms, or other resources we don't control. This policy applies only to our site; please review the privacy policies of any third-party sites you visit.
9Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we will delete it.
10Changes to This Policy
We may update this policy from time to time. When we do, we'll revise the "Last updated" date above. Material changes will be reflected here, so please check back periodically.
Contact Us
Questions about this policy or your information? Reach out anytime.
Brighton Truax — Branch Manager, Truax Mortgage Consulting
17911 Von Karman Ave, Suite 400, Irvine, CA 92614
Phone: (949) 632-5499